Terms and Conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which you make a booking at The Paramount Hotel. Throughout these terms and conditions, references to ‘we’ or ‘us’ refer to The Paramount Hotel.
1.2 Why you should read them. Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will provide our service to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. Information about us and how to contact us
2.1 Who we are. We are hotel business trading in England as The Paramount Hotel. Our trading address is The Paramount Hotel, 50 Nevern Square, London, SW5 9PF.
2.3 How we may contact you. If we have to contact you we will do so by the telephone number you provided with your booking or by writing to you at the email address or postal address you provided to us. Where relevant we may use an online travel agent’s own messaging platform to contact you.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your booking. Our acceptance of your booking will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 Payment. We reserve the right to take payment in full for your booking at anytime on or after the date and time of your booking.
Please note that the payment terms of any online travel agent you make a booking with (such as: Booking.com, Expedia Group, Airbnb, Lastminute.com or Hostelworld Group) may require you to make a payment to them directly. These are the online travel agent’s own requirements. You will need to contact the relevant online travel agent if you have any questions about their requirements.
3.3 Your booking number. A booking number will immediately be assigned to your booking and you will be notified immediately when we accept your booking. It will help us if you can tell us the booking number whenever you contact us about your booking.
3.4 Check ins. All check ins are between 3pm and 8pm. If you need to check in after 8pm, please please give us advance notice at least 72 hours before by emailing email@example.com – we will need to receive a copy / scan of your ID and your payment in order to give you instructions for a self-check in after 8pm.
3.5 Luggage area. We have a luggage room opposite our reception where all guests may leave luggage at any time on the days of check in and check out; however, see clause 5.4 below.
3.6 House Rules. All customers must accept our House Rules which can be viewed at Annex 1 in these terms and conditions and which are updated from time-to-time.
4. Your rights to make changes to your booking
Please see clause 5 below for your right to make changes to your booking.
5. Cancellations and refunds
5.1 Unless otherwise stated in writing, all bookings are refundable rate plans (‘Refundable Rate Plan’). Details of how to cancel a booking made with a Refundable Rate Plan are set out in clause 5.2 below.
5.2 Refundable Rate Plans:
Unless specified otherwise, all customers who book on our website, book with a Refundable Rate Plan. This means that the customer may cancel, amend or change the dates of their booking for free provided written notice of the same is sent to firstname.lastname@example.org no less than 72 hours before 3pm on the scheduled check-in date. If payment has been made in accordance with clause 3.2 above, a full refund of monies paid will be issued within 7 days of the date of cancellation.
5.3 Non-refundable Rate Plans:
5.3.1 Customers who make booking(s) with us less than 72 hours in advance of 3pm on the check in date have non-refundable bookings (‘Non-Refundable Rate Plan’) and, accordingly, are not entitled to entitled to a full or partial refund. It is not possible to change the dates of a Non-Refundable Rate Plan booking for free.
5.3.2 At the manager's discretion, a customer may be offered a Non-Refundable Rate Plan at other times than as specified at clause 5.3.1 above. If this is case, the Non-Refundable Rate Plan will always be cheaper than a Refundable Rate Plan and it will be made clear to the customer at the point of booking that the booking is non-refundable and that it cannot be amended or changed for free.
6. Our responsibility for loss or damage suffered by you
6.1 Subject to clause 6.2 below, we are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you liaised / discussed it with us during the booking process.
6.2 As the hotel is a public building, property left in The Paramount Hotel's luggage room is at the owner's risk. We have CCTV operating in the building.
6.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
6.4 We are not liable for any customers’ business losses, including any loss of profit, loss of business, business interruption, or loss of business opportunity.
7. How we may use your personal information
8. Other important terms
8.1 We may transfer this agreement to someone else. We reserve the right to transfer our rights and obligations under these terms to another business or organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
8.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses and / or paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining clause(s) and / or paragraph(s) will remain in full force and effect.
8.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
8.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
1. By booking the Paramount Hotel, you are accepting our house rules (‘House Rules’) which are listed below: -
a) Smoking is not allowed on the premises, including the front entrance/front garden. The entire premises are non-smoking, except in the back garden which is open between 8am and 11pm.
b) No loitering in the front entrance.
c) Please leave all communal facilities as you found them.
d) Please keep the building secure and shut all doors and windows when leaving the building.
e) Please keep quiet (which includes no loud music) after 10pm.
f) No pets allowed.
g) Please do not have any strangers to stay. No parties allowed.
h) We have a zero-tolerance policy to any criminal activity, including use of banned substances. We will take further action in relation to this, including informing / calling the police and / or relevant public authority. You may face consequences including criminal prosecution.
2. We reserve the right to require you to leave the premises immediately for any breaches of the rules above.
1. Important information and who we are
This website is not intended for individuals under the age of 16 years of age (children). We do not collect data relating to individuals under the age of 16.
Email address: email@example.com cc’ing in firstname.lastname@example.org
Postal address: 50 Nevern Square, London, SW5 9PF
Telephone number: 0207 244 6088 (Opening hours: Mon to Fri, 10am to 6pm)
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
· Identity Data includes first name, maiden name, last name, title, date of birth and gender.
· Contact Data includes billing address, delivery address, email address and telephone numbers.
· Financial Data includes bank account and payment card details.
· Transaction Data includes details about payments to us.
· Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
· Profile Dataincludes any comments or feedback and survey responses.
· Usage Data includes information about how you use our website and booking engine.
· Marketing and Communications Dataincludes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
· Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- make a booking at the Paramount Hotel;
- enter a survey; or
- give us feedback or contact us.
· Automated technologies or interactions. We reserve the right to automatically collect Technical Data about your equipment, browsing actions and patterns.
· Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below: -
Technical Data from the following parties:
(a) analytics providers such as Google;
(b) advertising networks based inside and outside the UK; and
(c) search information providers based inside and outside the UK.
· Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside and outside the UK.
· Identity and Contact Data from data brokers or aggregators
· Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
· Where we need to perform the contract we are about to enter into or have entered into with you.
· Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
· Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we may use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out at subclauses (i) to (viii) below: -
(i) Purpose/Activity: to register you as a new customer.
Type of data: identity, contact
Lawful basis for processing including basis of legitimate interest: performance of a contract with you.
(ii) Purpose/Activity: to manage payments, fees and / or charges, to Collect and recover money owed to us
Type of data: identity, contact, financial, transaction, marketing and communications
Lawful basis for processing including basis of legitimate interest: performance of a contract with you, Necessary for our legitimate interests (to recover debts due to us)
Type of data: identity, contact, profile, marketing and communications
Lawful basis for processing including basis of legitimate interest: performance of a contract with you, necessary to comply with a legal obligation, necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
(iv) Purpose/Activity: to enable you to partake in a prize draw, competition or complete a survey.
Type of data: identity, contact, profile, usage, marketing and communications
Lawful basis for processing including basis of legitimate interest: performance of a contract with you, necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
(v) Purpose/Activity: to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data
Type of data: identity, contact, technical
Lawful basis for processing including basis of legitimate interest: necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise), necessary to comply with a legal obligation
(vi) Purpose/Activity: to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Type of data: identity, contact, profile, usage, marketing and communications and technical
Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
(vii) Purpose/Activity: to use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Type of data: technical, usage
Lawful basis for processing including basis of legitimate interest: necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
(viii) Purpose/Activity: to make suggestions and recommendations to you about goods or services that may be of interest to you.
Type of data: identity, contact, technical, usage, profile, marketing and communications
Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to develop our products/services and grow our business)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services, products and offers may be relevant for you (we call this marketing).
You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us in writing at email@example.com or by calling our central office on 0207 244 6088 (Mon to Fri: 10am to 6pm).
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in in paragraph 4. above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
If any of our external third parties are based outside the UK, their processing of your personal data will involve a transfer of data outside the UK. If we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
· We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
· Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
7. Data retention
How long will you use my personal data for?
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. You can ask us to delete your data in certain circumstances – see ‘your legal rights’ at paragraph 8 below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
8. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please contact us if you wish to request any of the following:
· access to your personal data.
· correction of your personal data.
· request erasure of your personal data.
· object to processing of your personal data.
· request restriction of processing your personal data.
· request transfer of your personal data.
· right to withdraw consent to us holding and using your personal data.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Internal Third Parties:
Any employees or contractors acting as joint controllers or processors and who are based in the UK and provide IT and system administration services and undertake leadership reporting.
External Third Parties:
Any service providers acting as processors who provide IT and system administration services.
· Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
· HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
· Market researchers, fraud prevention agencies and price comparison sites.
YOUR LEGAL RIGHTS
You have the right to:
Request accessto your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correctionof the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasureof your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processingof your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processingof your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
· If you want us to establish the data's accuracy.
· Where our use of the data is unlawful but you do not want us to erase it.
· Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
· You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transferof your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any timewhere we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.